"Tracking Offline Advertising Success by Measuring ROI"
The great promise of online advertising has always been that advertisers will
now be able to effectively track the successes and failures of their online advertising
efforts. This promise has been met.
Yet, for those of us who still employ offline promotions and advertising methods,
we must consider the various ways in which we can effectively track our results
in the old-world media.
TRACKING RESULTS BEFORE THE INTERNET AGE
How long has it been? Ten Years? Believe it or not, it has been less than ten
years since the Internet went mainstream.
Companies still utilize the same methods to track results as they did before
we laid our hopes on the Digital Superhighway.
TV advertisers ask you to call extension X. Radio advertisers offer you additional
savings if you tell them you heard it on XYZ radio station. In newspapers and
magazines, advertisers suggest you clip the attached coupons.
Why do you think advertisers employ these tactics?
Simple. They need to know what advertising is bringing customers in the front
door and to their cash register.
By understanding what advertisers are bringing them customers and dollars,
they have a better understanding of where to spend their next wave of advertising
dollars. Additionally, they can do a side-by-side comparison of their Advertising
Return on Investment (ROI) to determine which method brings them the most percentage
of return per dollar spent.
UNDERSTANDING HOW WE SHOULD MEASURE
The truth is that we really do need to know how people are deciding to visit
and buy from our business establishment.
Some consider this idea silly or even a waste of their valuable time. Far too
many people, who think of tracking in this fashion, end up searching for a job
at some point in their future. Unless pure dumb luck is on the side of the business
owner, a business simply cannot survive if it does not track the effectiveness
of its advertising.
Somehow, some way, a business owner or his marketing staff must look at their
advertising and promotion budgets, and look at their advertising mediums and
find a way to know which is doing the job for them and which is not.
DISCOVERING WHAT MOTIVATES OUR CUSTOMERS
Somehow, we must get our customers to tell us how they found us and what ad
motivated them to come in and purchase our product or service.
Everyday, businesses motivate their customers to tell them how they learned
of them by having the customer call a certain extension, offer them an additional
discount to tell them which advertisement they had heard, or to offer them a
coupon to use.
Others motivate their customers to tell them how they had learned of their
business by offering a very specific product in their advertising. They know
that if someone shows up at their business to buy a certain product, then they
will know how the person had heard of their business.
This is why you should make your radio advertising focus on a different promotion
than your newspaper advertising. Different mediums should focus on different
leader pieces so that you can see which medium provides the best results.
UNDERSTANDING WHY WE SHOULD MEASURE RESULTS
We measure advertising results so that we can learn how to not waste our money
and to learn how to get the most bang for our advertising dollar.
Return On Investment or ROI is the key measurement utilized to determine the
value of our advertising.
It is best to show in an example how ROI is measured.
Cost of Newspaper Advertising: $150
Number of Items Sold As a Result: 60
Retail Price of Individual Item: $ 10
Profit on Individual Item: $ 3
Gross Income on Items Sold: $600
Gross Profit on Items Sold: $180
In this example, you have spent $150 to make $180. Your ROI is 120%.
Cost of Radio Advertising: $ 300
Number of Items Sold As a Result: 50
Retail Price of Individual Item: $ 20
Profit on Individual Item: $ 6
Gross Income on Items Sold: $1000
Gross Profit on Items Sold: $ 300
In this example, you have spent $300 to make $300. Your ROI is 100%.
Utilizing these two examples, you can quickly discern why and how we are calculating
ROI.
Now, some people would consider both to be good investments of their advertising
dollars. In fact, many believe that so long as their advertising generates enough
sales to break even as the radio example did, then they consider the investment
to have been in their future rather than their present. So long as you do not
lose money on the transaction, then you should at least be willing to continue
with the advertising medium that was used.
However, over time, you might find that the newspaper advertising will continue
to provide the 120% ROI. If that is the case, then your newspaper advertising
should take more of a center stage in your advertising efforts so that you can
develop more profits which can be used to increase your dollar investment into
your advertising.
WELCOME TO THE WORLD OF TRACKING YOUR OFFLINE PROMOTIONS
With this introduction, you should now have available to you the knowledge
necessary to introduce tracking into your marketing efforts. Those who take
the time and effort to advertise and track their results will benefit more than
you can imagine.
Truth be known, a single person with a dream today started every big corporation
in the world many years ago. Each of these corporations grew from a fledgling
operation to a economic powerhouse by tracking and tweaking their Advertising
ROI.
Every corporation and small business who will remain in business through the
long term will be tracking their advertising and promotional efforts today.
It is an investment into their future success. If you make the same kind of
investment of time and cash resources, you too will be making an investment
in your future success.
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