Application Service Providers (ASPs) provide an unparalleled
level of service and support for externally hosted back-end
applications. They differ from conventional hosting
firms since they specialize in electronic distribution
of mission-critical business applications.
ASPs combine software, hardware and networking technologies
to offer a service-based application as opposed to a
corporate-owned, corporate-run application. These offerings
include enterprise resource planning (ERP) and collaboration
tools as well as mail hosting and e-commerce applications.
Under the ASP model, the service provider owns all
or part of the infrastructure on which these applications
reside (some ASPs partner with other service providers
for some pieces of the infrastructure) and coordinates
the various hardware purchases, software licensing
or development, and network connections that are necessary.
Customers rent the services from the ASP on a per-user,
per-month basis. ASPs share costs among many customers,
allowing for a much lower cost structure than traditional
solutions. The popularity of ASPs is currently on
the rise since corporate managers worldwide appreciate
the cost savings they generate. Why spend the time
and money involved in purchasing and installing an
application you know you'll outgrow in six to 12 months
when you can rent it?
Instead of expanding information technology (IT)
divisions to build and maintain new business systems,
many corporations now entirely outsource their new
application requirements to ASPs. These providers
bear the burden of building, implementing and distributing
customized applications, mainly databases, to internal
and external corporate audiences.
The ASP model thus substantially reduces many of
the tasks associated with maintaining traditional
client-server applications. Generally, the application
vendor will handle all application deployment and
system maintenance tasks, including backup and recovery,
upgrades, network management, and user additions and
deletions.
The most popular ASP solutions being adopted today
include solutions for human resources payroll and
benefits management. ASPs also have thrived by offering
existing corporate collaborative software such as
Microsoft Exchange, Project and the Office productivity
suite.
ASPs hence differ from conventional Web hosting outfits
since they offer integrated, proprietary platforms
rather than base Internet services. The professional
solutions they provide are not a hodge-podge of assorted
Internet services and protocols. They are a highly
developed, applications that are backed up by the
broadest bandwidth and customer care systems available.
Because ASPs employ professional staff to develop
state-of-the-art software and networking facilities,
employing their services can become expensive.
Most ASPs charge their premier corporate clients
hundreds if not thousands of dollars per month. The
cost for application development is usually determined
on a per diem basis, but is usually as costly.
Application Service Providers are therefore the most
serious of Internet Presence Providers (IPPs), and
should only be considered by enterprises needing to
integrate and rationalize their IT operations. |