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Viral marketing. It sounds like something you want to avoid like the plague. But
its really something you and your business need to catch now.
If youre not yet familiar with the term viral marketing let
me give you a basic definition. Viral marketing is simply a strategy that encourages
individuals to willingly pass on a marketing message to others.
It takes advantage of rapid multiplication to explode your marketing message
to thousands or millions of people.
A viral marketing virus acts similar to a biological virus. But, the big difference
between a viral marketing virus and a cold or flu virus is that people willingly
pass the marketing message on. Not too many people really want to share their
cold with others, but theyll be more than happy to spread your digital
virus. And when they spread it, they can spread it much farther than a
biological virus. Your message can spread around the world in a matter of hours.
To summarize the benefits of viral marketing:
1. Its cheap. You can create your own viral marketing message in the
form of an e-book or video and then it costs you little or nothing to get the
message out.
2. You can reach a huge audience. There is no other way your message can spread
so quickly to a large audience for so little cost than with viral marketing.
And the best part is that people are passing your message to their friends and
associates so you get an implied endorsement from them.
3. You can build your reputation. If you create good, quality information thats
being passed around, you can quickly be recognized as a expert. And when you
have the reputation as being an expert in your field, you sell more products.
You build your brand faster with viral marketing.
4. You can combine it with other marketing methods. This is a method you absolutely
should be using with your email marketing and affiliate programs. Email is still
the most effective way of spreading your virus. You can also use it with off-line
advertising such as direct mail, classified advertising, or display advertising
to drive people online.
5. You can sell products other than your original target product. You may create
a viral message to sell one product but find out that your potential customer
is interested in another of your products instead.
6. Viral marketing tools are easy to develop. There are easy ways to create
e-books even if cant write (or think you cant). There are also easy
tools to create viral marketing videos. It doesnt take a big budget or
a lot of talent to create a viral marketing virus.
These are the major benefits of viral marketing. When you use it you may find
others that are unique to your business.
The concept of viral marketing really isnt new. Off the Internet it is
essentially any form of "word-of-mouth" advertising. It also works
similar to "network marketing." However, just like all things Internet,
it cant have a normal name. Before the Internet who would have imagined
naming a company something like Yahoo! or Google? Or how about using words like
spam other than for an unidentifiable meat product. Regardless of
how it sounds, the term viral marketing is the perfect descriptor of this Internet
marketing method.
Just exactly how viral marketing on the Internet started could be somewhat
of a debate. Where it became the most effective moneymaker is probably not so
debatable.
Likely the first effective use of viral marketing was with the free e-mail
service Hotmail, which is now owned by Microsoft. Hotmail was started by two
guys named Sabeer Bhatia and Jack Smith, who were upset that they couldnt
use their employers email system to send email to their friends.
After they started the e-mail service, word of the e-mail service spread like
wildfire and they had over 22 million subscribers within 24 months. Microsoft
later bought Hotmail for around $400 million dollars.
Why did the news of Hotmail spread so fast? Simply because they gave away free
e-mail addresses and services and at the bottom of every email sent was a tag
that said: "Get your private, free email at http://www.hotmail.com".
Everyone who opened an email saw it. And when they passed on the email to their
friends or associates they saw it too. So a single email could multiply and
spread just like a virus. It turned into a Viral Marketing Pyramid.
When your viral message gets passed to someone, they become a Host
for your virus. Then they become a sneezer. When they sneeze
(send out your message), they spread the virus. For viral marketing sneezing
is a good thing. The more people you have spreading your virus the better.
Of course we cant all hope for the same success as experienced by Hotmail.
But you can still be wildly successful even if your marketing message spreads
to only a tiny fraction of the number of people Hotmails did. To be successful,
however, your viral marketing campaign should contain the following elements.
Elements of a Successful Viral Marketing Campaign
1. Offer something for free
Hotmail was such a huge success because it gave away something for free. No
matter how much exposure people have to the word free, it still
holds tremendous power. Although, you dont have to use the word free in
your campaign if its well implied.
Take for example a couple of videos that were done by a company called Jib
Jab Media (www.jibjab.com). They created a video called This Land
which was a satirical look into the 2004 presidential election race between
President George Bush and Democratic presidential contender John Kerry. This
video spread like wildfire across the Internet and created instant recognition
for Jib Jab. It was so popular that Jay Leno of The Tonight Show commissioned
Jib Jab to do a second one called Good To Be In DC.
In a lot of cases, viral marketing is all about delayed gratification. A successful
campaign may not bring you immediate profit, but it sets the stage for future
profits either through email addresses collected, advertising revenues, or sales
of other products.
2. Make it easy for people to spread your message
Do you remember a time when you had a cold or flu and one of your family members
caught it? You didnt have to work too hard to give it to them did you?
It shouldnt be much harder for people to spread your viral marketing
message either. Viral marketing only works if passing along the virus is near
effortless. In the case of Hotmail it was the short and concise message at the
bottom of an email that said, "Get your private, free email at http://www.hotmail.com".
People didnt have to do anything they werent already going to do
to spread this message. For Jib Jab, people just had to send a website address
a
little more effort required, but nothing too strenuous.
You can do simple things like add a Tell-A-Friend button on your
web site, including a catchy display ad graphic at the bottom of an email, starting
an affiliate program to have other people sell your products, or do what Hotmail
did with the simple message. The benefit of pointing people to a web site address
is that you get more traffic to your web site, which has a very positive impact
on search engine performance. With all the traffic you get to your website you
get increased link popularity so your web site is more likely to rank higher
in the free search engine searches.
To spread your message faster and farther in the easiest way possible, viral
marketing combines extremely effectively with affiliate marketing. In case youre
not familiar with affiliate marketing, its simply a way to get other people
to sell your product and you just give them a cut of the sale. You just provide
your viral marketing tools to your affiliates and let them spread the message
from their web sites. The easier you make it for your affiliates, the faster
and farther your message will spread.
3. Make sure your servers can handle a viral overload
Just in case your viral message is extremely successful, you want to make sure
your Internet hosting service can handle the load. Jib Jab received over 10
million hits in one month, which brought their hosting service to its knees.
You dont want your virus to spread so fast that it kills the host.
You also need to check on whether or not there would be any charge for a sudden
increase in traffic to your web site. If your hosting service is going to send
you a big bill, you need to consider that in the costs of your campaign.
Getting Your Sales Message to the Target Audience
One downside of viral marketing is that while you can drive a lot of people
to see your message, not everyone is going to be interested in what youre
selling. This is why you need to tailor your message specifically to your target
market. You really dont want to drive a bunch of extra traffic to on your
servers if it isnt going to do any good (see number three above about
viral overload).
Your viral marketing message should be carefully crafted from your main sales
message.
The same people who would take an interest in your viral marketing message should
also be interested in your sales message.
Be sure the transition from your viral marketing message to your sales message
on your web site is a smooth one. You need to make sure that once a potential
customer gets to your sales message that it does its job. Does your sales message
convey the core benefits of your product? Is your message substantial enough
to have an impact on the reader/listener/viewer?
If your potential customer doesnt get excited about your product, then
your viral message may have been wasted. Unless, perhaps, you have another product
they do get excited about. If the customer does get excited about your product
but your ordering system doesnt work, youve also wasted your effort.
This is why you want to make sure your product, sales message, and web site
(including ordering systems) are working and effective before you start your
viral marketing campaign.
Only when all pieces of your overall product, marketing, sales, and support
systems are working well can your viral marketing campaign be a success. If
all of these are working in harmony, then your bank account will also be happy.
Track The Results of Your Campaign
Just like with any other marketing campaign, you want to know how well your
viral marketing is working. You can take steps to isolate your viral marketing
campaign respondents from others. One way to do this would be to set up a different
landing page (entry page into your site) for your viral marketing respondents
and then use software tools to measure how many people are coming in to that
page. You could even set up a completely different web site. Youll also
need a different order page so you can track your conversion rate (how many
people who come to your landing page actually buy). Then you can compare your
original customer orders with your viral marketing orders to see which ones
are better performers.
Do it Over and Over
From now on, you should have an element of viral marketing in every email you
sent out. Every one of your web sites should have a Tell-A-Friend script. You
should continually create free e-books, articles, and reports that you allow
people to pass around.
Make all your marketing campaigns viral in some aspect. Check out the example
below of a way you can quickly and easily create viral marketing videos.
Viral Marketing Example
Lets look at an example of how you can put viral marketing into practice.
Say you have a sales letter-type web site that is selling a single product (sales
letter web sites are the best way to sell a single product).
The web site at www.viral-video.com is a perfect example of using this technique.
1. First you bring targeted traffic to your new web site through pay-per-clicks
or other search engine techniques. Or you can send an email to your distribution
list if you have one. You can either advertise your site directly in your email
or use a graphic display ad at the end of the email similar to the way Yahoo!
does it with their free email.
2. Place a link to a webpage on your site that has a video people can view.
The video needs to be something related to your product. Perhaps its a
demo or just something really entertaining that relates to your product.
3. Youll place a link at the end of the video pointing to a Tell-A-Friend
page on your web site. Youll create the video so at the end of the video
a webpage with a Tell-A-Friend script pops up that easily enables people to
send the link to the video they just watched to five or more of their friends.
After they send the email to their friends then youll have the Tell-A-Friend
script pop up your home page again.
4. Now when the friends get the email they are taken directly to your video
(not your home page). Once they watch the video they can send the web address
of the video to their friends. Of course the Tell-A-Friend script sends them
to your home page.
5. In case someone doesnt want to send an email to their friends, youll
place a button on your Tell-A-Friend script that says Click to Close This
Page. This button takes them directly to your web site. You could also
create a pop-up on exit page that takes them to your web site if they dont
click the Click to Close This Page button or send an email to a
friend. So regardless they would be taken to your home page.
6. Youll also set up an affiliate program so others can sell your product
for you. You need to set up an affiliate web page that lets your affiliates
download your video to place on their web sites. Of course, at the end of the
video it redirects the viewer to your web site. Youll need a way that
your affiliate can change the redirect web address in the video
so it contains their affiliate identification number. Then when the video sends
traffic to your home page they get credit for any sales that result. Youll
want to make sure they cant change the entire address since you want the
traffic sent to your site. A product like ViralVideo at www.viral-video.com
will enable you to set this up.
Once you implement viral marketing in your business, youll wonder how
you got along without it. Its a marketing method that most marketers really
dont understand or use very well yet. You now have a better understanding
than most of your competition so you have an edge. With that edge you can propel
your business to greater heights than you ever imagined possible.
About the Author:
Tim Bruxvoort is a product development and marketing authority with over 20
years experience. You can visit some of his web sites at www.viral-video.com,
www.timestenmarketing.com, and www.homebasedriches.com . |