"The Top 10 E-Commerce Ways to Follow up with Clients - Part 2"
Did you know that 80% of all sales are made after the 5th contact?
The biggest mistake we make is not following up with our clients regularly.
We not only lose the chance to offer other services and products, we lose the
chance for satisfied clients' referrals.
Building your practice needs consistent bi-monthly follow-ups.
If you think this takes too much time, follow my lead and delegate some of
it where you will spend only 6-8 hours a week. Remember, only marketing and
promotion builds income and business, the rest are expenses.
Part one of this article is available at www.bookcoaching.com/freearticles/article-129.shtml.
Here's the top ten ways:
6. Follow up in two steps.
In the first ecommerce follow up, give a fre.e report adding your sparkling
signature file as a soft sales piece. In a week, follow this up with your offer.
Refer to the report, and then make your one irresistible offer. If I sent a
report on what web sites need before contacting a web master, I follow it up
with the three-session "telecoaching" program on writing a web site
with marketing pizzazz.
One personal coach offered an excerpt from her new book the first time, and
followed up with a discount offer for the book.
7. Motivate yourself and your staff with a poster of each month's follow
up promotions.
It's great to see your follow up progress. Your promotions can be small or
large. You know your' re going to attract new clients because you put out messages
that keep you in your audience's minds.
With the help of your assistant, in just two hours, you can send out PR to
local papers on a seminar, update email addresses, send an article to the top
ten, finish an interview and send to no spam ezines, email your new content
to your Web master, and send out new proposals for talks to different organizations.
When you notice these 10-20 actions you take each month, you'll also notice
new clients coming each month.
8. Offer teleclasses to attract past, present and new clients.
A good first teleclass can be a question and answer call. Once you survey your
groups and discover the top 4-8 questions they want answered, include this information
in your teleclass sales letter. Two schools of thought on this--a free 1-hour
or a small charge for the first. Without some risk such as $15-$20, you may
only attract lookie loos.
Be sure to give clear information on the where, when, and how to register.
Offer 800 and Web site registration. Include a mini sales letter-- a paragraph
with benefits on your topic, your audience, and then add testimonials from satisfied
attendees, as well as the list of sample questions you can answer. While topics
are interesting, it's the benefits you write that attract people to the call.
9. Make only one offer per follow up contact.
Each time you send out a fre.e tip or report, place a "special offer"
at the bottom of the email before your signature file. The common mistake is
to offer too many choices. Make it easy for your contact to "buy."
For one follow up, offer a fre.e or discounted eBook or report at your Web
site. When they visit, they will see all you have to offer. For another, offer
your ezine. For another, offer a discount on your introductory coaching session.
Always include a time limit for your offers.
10. Make your follow up offer enticing.
The biggest mistake coaches and other small business people make is to just
list the offer in the subject line. One creativity coach sends me a notice of
his upcoming talks and seminars. His subject line says, "Upcoming Seminars
by Joe." Does that move you to open the email? Since less than 50% of your
lists will open the email, put a big benefit in the subject line with your name
near it. "Double your Clients in 5 Months" That perks up my interest,
does it yours?
Follow up means giving to your potential clients. When you give, many will
give back. They will pass your fre.ebie on to their associates and friends and
even keep the information in a file.
Don't think you are bothering your contacts. If they don't want your news,
they can opt-out. Thank you's and free gifts keep your name in front of your
buyers. It tells them you appreciate them and let's them know what new things
you can offer them. Follow up is good business.
About the Author:
Judy Cullins, 20-year book coach works with emerging authors who want to write
a print or an ebook, make a difference in people lives, and make a consistent
life-long income from it. JHer 10 published books include "Write your eBook
and Print Book at the Same Time," 10 Non-Techie Ways to Marketing your
Book Online, and "How to Drastically Increase Website Traffic and Sales."
http://www.bookcoaching.com Judy@bookcoaching.com |