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Keeping your website online 24/7 is one of the keys to ecommerce
success!
When you advertise online, what is the next worst thing that can happen besides
getting little response?
Imagine spending $5,000 on a permission-based email marketing campaign that
generated an excellent 10% response - sending you an avalanche of targeted prospects.
But your website goes down exactly at that very moment!
This is a scenario that most online marketers experience at least once in their
marketing career. I went through it a few times in recent months due to bad
service from my previous web hosting provider.
What exactly does your business lose when your website goes down?
Loss #1: Sales
Take your total annual sales and divide it by 8,760 hours in a year and you
will arrive at the sales volume lost per hour of downtime.
For example, if your business generated sales of $100,000 online last year
and your website goes down for 18 hours, you would have lost sales worth at
least $205.48!
This figure will be even larger if you exclude non-working days.
Loss #2: Advertising Dollars
If your website goes down after a major marketing campaign, it is almost certain
that you will lose every dollar invested. When your potential customers cannot
access your website immediately after they click to it, don't expect them to
try 24 hours later.
Loss #3: Goodwill
If your website is down often or your visitors frequently have trouble accessing
it, they lose faith in your business credibility. In this highly competitive
online market, your customers can easily become your competitors' customers!
What can you do to prevent your website from failing you? Here are some practical
tips.
Tip #1: You Get What You Pay For
If you pay $9.95 monthly for your web hosting package, you're not likely to
get first-class technical support. Don't expect your hosting provider to have
support staff available to take your call after office hours.
They will probably take 12-48 hours to restore your site - if you manage to
get through their online support system - which probably would be down too.
Tip #2: You Need Live Phone Support
Use a hosting provider who have real support staff available 24/7 to take your
phone call anytime.
Don't be fooled by some hosting companies who say they have phone support when
it is actually just a "Leave a message after the beep tone" voicemail
option.
Before I switched to my existing hosting provider, I didn't get much of a support
from my previous hosting company.
Each time my site went down (due to their faulty systems), they took 30 hours
to get it back on. I was pissed. And worst, it usually happened after a successful
marketing campaign!
So I decided to invest a little more into a hosting provider who would provide
better customer service. I surfed extensively for good hosting packages and
checked out comments on several web hosting forums.
Finally I decided to switch to Hostway:
http://www.internetmarketingfocus.com
What impressed me was their live phone support. During initial site setup,
I telephoned them a few times at midnight and they had real live staff picking
up the phone and attending to my requests!
And I'm not even paying them big bucks. I'm only paying a little more than
my previous provider. Is it worth it?
Yes! The amount I spend with them is only a fraction of the income my site
generates when it is online 99.9% of the time!
Tip # 3: Look At The Fine Print
One of the factors that you must consider when buying a hosting package is
their uptime guarantee.
The difference between 95.0% and 99.0% uptime is 14.6 days in a year. Never
go for uptime guarantees of less than 99.0%.
For a list of good hosting providers, go to
http://www.internetmarketingfocus.com/links.php?op=viewlink&cid=6
My personal favorite is Hostway:
http://www.internetmarketingfocus.com
Tip #4: Monitor Your Server
Don't expect your hosting provider or your visitors to tell you that your site
is down. Be the first person to know!
My site is continuously monitored by QwkMon monitoring service 24/7. Whenever
my site is down, they send me an email immediately. They can also contact me
via my cellular phone.
I can then quickly call Hostway's phone support staff and get my site restored
- though after I moved to Hostway, I haven't had the need to do that yet. Their
uptime is excellent!
Here is a list of monitoring services that you can consider:
http://www.qwkmon.com (my favorite!)
http://www.internetseer.com
http://www.netmechanic.com/monitor.htm
http://www.serverrat.com
http://www.websitepulse.com
http://www.siteprobe.com
http://www.nfiniteweb.com
http://www.alertra.com
If you're serious about marketing your products and servicesonline, make sure
your online storefront is always open for business!
About the Author:
Chee Wee is a widely-published marketing consultant. He helps small and medium-size
businesses to market successfully online. Learn how a startup site gets over
200 million pageviews monthly without spending a penny on advertising. For FREE
info, email him at mailto:publicity@internetmarketingfocus.com |
