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Competition on the Internet is fierce. Just a mouse click away are hundreds of
other sites offering the same products/services that you offer. So when all your
hard work has paid off and a potential client has found your site, you want to
be sure they can easily find what they want so they can buy it from you. According
to the Giga research group, 70% of all web site visitors leave a site without
finding what they came for. Imagine what will happen to your bottom line if 70%
of all prospective clients can't find what they are looking for? You work hard
to get people to your site, don't let poor website design make almost three quarters
of them leave empty handed.
To make your site easy to navigate you need to lay it out logically. This will
make your products and services easy to find. To start out with, group similar
items together. Let's say you sell shirts, pants and coats. Group all of your
coats together, then pants and then shirts. Don't list a few coats, then some
pants, then a couple more coats, then some shirts. A person may go to your site
looking for coats. They scroll down the page and see a couple of coats, then
see some shirts and figure that those are all the coats you have. They didn't
see what they wanted and left, but if they had scrolled down one more screen,
they would have found the exact coat they wanted.
A better solution is to list all of your coats, then cross sell. You could
say, "If you need a shirt, use this link," then send them off to your
shirt page. Or to be more specific, next to each coat (or shirt or pants) say,
"Use this link to find the shirts and pants that go perfectly with this
coat." You can have the link go to a page with shirts and pants whose style
and color go with that coat. Not only will this let your prospective clients
find all related products and make upselling easier, but if they don't know
how to match colors or styles then you will put them at ease by making the selections
for them.
If you have products or services that can't be grouped together, or you just
have a huge list of items, then use a search engine. Most webhosts offer the
option of having a search engine on your site. This make finding things on large
sites easier. Many people will use a search engine without even looking around
a site to find what they want. They just find using a search engine to be faster
and easier.
There are other ways to make your site easy to navigate. One is to have a site
map. It can be as simple as a list of links to each one of your pages, or I
have also seen them get more complicated, so that below each link to a page
are all the main links on that page. Using the clothing example above, you would
have a link to the coat page, then sublinks to wool coats, polyester coats and
so on. I often use site maps to get around large sites, when they offer them.
They are easy to put together and update and can be very useful if you don't
want a search engine on your site or as another tool that visitors can use besides
a search engine.
When you are laying out your site, be sure not to bury a page or section. By
that I mean that visitors to your site should be able to get to any page or
section using no more than three links. It's not as hard it may sound. If you
find yourself burying a page someplace, just redesign the layout or create a
page that will let the buried page be closer to a main page. So if you want
people to buy socks on your site, don't make them click to the clothes page,
then click to the coat page, then click to the sundry page, then click to the
footwear page, then click to the sock page, then click to the wool sock page.
Make the sundry page one of your main pages, like the clothing page.
Another thing to remember is to place your links in the same place on every
page, so visitors can easily navigate on each page. On my site I place the links
at the top and bottom of each page, so if they read down a long list of events
they don't have to scroll back up to the top to use a link. Of course, you could
also put a "back to top" link at the bottom of each page instead.
I put "back to top" links after the end of each book listing on my
Books page. So if they wanted to see just one book, after reading about it they
can easily go back to the top.
Be sure that your links and buttons are easy to read, and descriptive of where
the visitor will be take. If you have a coat page, call the link "Coats,"
not "Things To Keep You Warm," and be sure the text can be easily
read. Don't make the text too small or similar to the background color. No black
on purple or yellow on white.
When laying out your website think like a person who is visiting for the first
time. Pretend you don't know anything about the site, you're in a rush and you're
trying to find something on the site that Google said was there. Make the experience
of visiting your site, easy, fast and enjoyable. |